Articles

Business Transformation

Here at Encompass Consulting we consider that business transformation is "the process of fundamentally changing the way your services are delivered".

The key point is "fundamentally changing", which often sounds dramatic but in our experience may not necessarily be the case.

We have been fortunate to work with a number of our clients to assist with the achievement of their objective to improve business performance. Through these engagements we have developed a unique insight into how an organisation's existing service delivery model can be changed to improve organisational performance and the customer experience.

Working with your teams, transformation of your business can be readily achieved through:

• Reconfiguration of service delivery channels to better match customer needs and expectations
• Segmentation of services to ensure that high volume/low value services are delivered more efficiently, while at the same time freeing up capacity to deliver low volume/high value services
• The application of lower cost technology solutions to enhance or replace service delivery channels and reduce operational costs
• Capability development to ensure that organisationally you are equipped to deliver the services that are required, and
• Ensuring strong linkages between organisational objectives and operational performance.

Every organisation is different and so are their needs. As such we employ a methodology that recognises this, yet is grounded in the fundamental concepts of organisational change.

Please contact us to find out more about how Encompass Consulting can work with you to transform your business.